Chatbots answer questions. Agents do things: they open tickets, query databases, move files and call other systems. That changes the security model completely.
The controls that matter are familiar from identity security: least-privilege permissions per agent, human approval for consequential actions, full audit logs, and the ability to revoke access instantly.
We design agent deployments around a simple rule: an agent should never be able to do something a human in the same role could not — and anything irreversible needs a person to approve it.
Done well, agentic AI lets security teams automate the repetitive majority of their work while keeping people in control of the decisions that matter.
