Government & Public Sector · UAE
Sovereign AI Assistant for Public Services
An Arabic–English assistant that drafts responses to citizen enquiries, hosted entirely in-country.
- Year
- 2025
- Duration
- 8 months
- Status
- Completed
- Our role
- AI solution partner
The challenge
Service teams faced growing enquiry volumes, but data could not leave the country and every answer had to be traceable to an approved source.
Our approach
SEYA Tech deployed an on-premise language model with retrieval over approved policy documents, role-based access and full audit logs. Staff review and approve every response before it is sent.
Scope of work
- Sovereign hosting
- Retrieval-augmented generation
- Arabic NLP evaluation
- Access control & audit
- Staff training
Timeline
- Discovery & data auditQ1 2025
- PilotQ2 2025
- Production rolloutQ3 2025
SEYA companies involved
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